Shipping & Returns
Notice To Customers:
Our small and dedicated customer service team is currently experiencing a much higher volume of inquiries than usual. For the sake of efficiency, we’re asking that all new inquiries are submitted via email (instead of via phone) to email@example.com. Rest assured, we’re working as hard as we can to get to each and every customer as quickly as possible. Thank you for your patience, understanding and continued support, all of which are greatly appreciated.
Arthur Ashe is currently only shipping to the US, Australia, Japan, and South Africa. Unfortunately, we cannot ship to other locations at this time. We hope to be able to ship worldwide very soon. Thank you for your continued support.
We offer free shipping on all US orders, and free international shipping to Australia, Japan, and South Africa on orders over $250 or a similar equivalent in global currencies. A flat shipping fee of $25 or a similar equivalent in global currencies will be applied to all orders under the international free shipping threshold.
Orders placed before 1pm EST will begin processing the same day, orders placed after 1pm EST will begin processing on the next business day. Please note, orders placed after 1pm EST on Friday will be processed starting Monday.
We can make any changes or cancellations to your order up to one (1) hour after you complete your purchase. Unfortunately, after (1) hour no modifications can be made. If your existing order is in-transit, we will happily re-route your package to a new address for an additional fee of $40 or an equivalent in global currencies
If you need to modify or cancel your order, or if you have questions or concerns about shipping and delivery, please do not hesitate to email us at firstname.lastname@example.org or call (917) 775-0571.
Ground Shipping: 7-10 Business Days
2-Day and Overnight Shipping: Orders placed before 1pm EST will begin processing the same day, orders placed after 1pm EST will begin processing on the next business day. Please note, orders placed after 1pm EST on Friday will be processed starting Monday.
Arthur Ashe is currently only shipping to the US, Australia, Japan, and South Africa. Unfortunately, we cannot ship to other locations at this time.
DHL Express Worldwide: 1-4 Business Days
Tariffs, local taxes, and duties are subsidized unless otherwise noted at time of purchase.
We work closely with our shipping partners to minimize any potential custom delays for our international customers. Please note, in the unlikely event of a customs hold, shipping may take longer due to a customs hold at the point of destination.
We are extending our return window during the holidays. Qualifying purchases made online between Dec 1 - Dec 31 may be returned or exchanged until Jan 31. Please see additional information on our return policy below.
Arthur Ashe will accept returns on any unworn, unwashed, and undamaged merchandise with all tags still intact within 14 days of delivery. Arthur Ashe does not accept any returns of items marked Final Sale, vintage items, or items purchased at a discount. Returned merchandise without tags intact or received 14+ days after the original delivery date will not be accepted. Shipping and handling is not refundable. International returns will be subject to a flat fee of $20 or a similar equivalent in global currencies. This amount will be deducted from the refund amount.