Shipping & Returns
Notice To Customers:
Please note that our shipping timelines are in addition to the order processing times listed below. Due to a recent high order volume and ongoing industry-wide logistical issues, please allow 7-10 days for your order to ship. (We’re working around the clock to mitigate this!) As always, you’ll receive a shipping confirmation email (including tracking information) as soon as it’s on its way. Thank you!
Holiday Shipping & Returns:
For standard shipping, please place your order by 12/12 to receive the items by 12/24. We cannot guarantee orders placed with standard shipping after 12/12 will deliver by 12/24.
We are extending our return window during the holidays. Qualifying purchases made online between 12/1 - 12/31 may be returned or exchanged until 1/31.
Please see additional information on our shipping and returns policy below.
Arthur Ashe is currently only shipping to the US, Australia, Japan, and South Africa. Unfortunately, we cannot ship to other locations at this time. We hope to be able to ship worldwide very soon. Thank you for your continued support.
We offer free shipping on all US orders, and free international shipping to Australia, Japan, and South Africa on orders over $250 or a similar equivalent in global currencies. A flat shipping fee of $25 or a similar equivalent in global currencies will be applied to all orders under the international free shipping threshold.
Orders placed before 1pm EST will begin processing the same day, orders placed after 1pm EST will begin processing on the next business day. Please note, orders placed after 1pm EST on Friday will be processed starting Monday.
We can make any changes or cancellations to your order up to one (1) hour after you complete your purchase. Unfortunately, after (1) hour no modifications can be made. If your existing order is in-transit, we will happily re-route your package to a new address for an additional fee of $40 or an equivalent in global currencies
If you need to modify or cancel your order, or if you have questions or concerns about shipping and delivery, please do not hesitate to email us at firstname.lastname@example.org or call us at 917-775-0571 Monday - Saturday between 10am - 6pm EST.
Please note, these timelines are in addition to order processing timelines noted above. Due to a recent high order volume and ongoing industry-wide logistical issues, please allow 7-10 days for your order to ship. (We’re working around the clock to mitigate this!) As always, you’ll receive a shipping confirmation email (including tracking information) as soon as it’s on its way.
If your order includes an item listed as PREORDER, it will ship separately within the timeline stated on the product's page and we will not be able to accommodate 2-day or overnight shipping.
Ground Shipping: 7-10 Business Days
Unfortunately, we are unable to offer 2-Day or Overnight Shipping at this time.
Arthur Ashe is currently only shipping to the US, Australia, Japan, and South Africa. Unfortunately, we cannot ship to other locations at this time.
DHL Express Worldwide: 1-4 Business Days
Tariffs, local taxes, and duties are subsidized unless otherwise noted at time of purchase.
We work closely with our shipping partners to minimize any potential custom delays for our international customers. Please note, in the unlikely event of a customs hold, shipping may take longer due to a customs hold at the point of destination.
Arthur Ashe will accept returns on any unworn, unwashed, and undamaged merchandise with all tags still intact within 14 days of delivery. Arthur Ashe does not accept any returns of items marked Final Sale, vintage items, or items purchased at a discount. Returned merchandise without tags intact or received 14+ days after the original delivery date will not be accepted. Shipping and handling is not refundable. International returns will be subject to a flat fee of $20 or a similar equivalent in global currencies. This amount will be deducted from the refund amount.